Shipping Policy

Last updated: August 3, 2026

This Shipping & Delivery Policy applies to all orders placed with Polynesian Pride, operated by Polynesian Pride LLC.

Because many Polynesian Pride products are custom-made, printed, or manufactured after an order is placed, the total delivery period includes both production time and shipping transit time.

All prices stated in this policy are in United States dollars (USD).

1. Processing and Production Time

Processing time does not include shipping transit time. The following estimates indicate when an order is generally expected to be dispatched.

Processing may include artwork preparation, personalization, printing, manufacturing, quality inspection, packing, and transfer to the shipping carrier.

Processing may take longer during public holidays, peak shopping periods, unusually high order volumes, production disruptions, or circumstances outside our reasonable control.

2. Regional Delivery Information

Shipping transit time depends on the destination, selected shipping method, carrier availability, customs procedures, and final-mile delivery conditions.

• Major cities and urban areas: Packages may arrive near the earlier end of the estimated delivery window.
• Suburban and rural areas: Local postal routing may require the full estimated timeframe.
• Remote and limited-service areas: Additional transit time or a remote-delivery surcharge may apply.

Delivery estimates are not guaranteed unless Polynesian Pride expressly confirms a specific delivery deadline in writing before production begins.

Shipping methods are subject to product, destination, carrier, and address eligibility.

3. United States Shipping

Available shipping methods may depend on the products ordered, package size, delivery address, and options available at checkout.

4. Special Regions and Territories

Specific carriers, prices, and delivery estimates apply to certain destinations.

5. Australia Shipping

Metro and Standard-Service Areas

Remote Areas in Australia

If Expedited Shipping is selected for an address classified as remote, an additional $14.99 USD logistics surcharge applies.

Customers in remote areas may select Economy or Standard Shipping, which may be fulfilled through Australia Post, to avoid the expedited remote-area surcharge.

To ask whether an Australian address is classified as remote, email support@polynesianpride.co.

6. Rest of the World

Polynesian Pride offers international shipping to eligible destinations. Available services may depend on the destination, product, package, and carrier coverage.

All processing and transit times are estimates. Actual delivery may be affected by public holidays, peak seasons, severe weather, customs clearance, carrier delays, regional disruptions, or circumstances outside our reasonable control.

7. Address Changes and Delivery Restrictions

Customers are responsible for providing a complete, correct, and deliverable shipping address at checkout.

To request an address change, email support@polynesianpride.co and include the order number and complete corrected address.

PO Boxes and APO/FPO Addresses

• Economy or Standard Shipping may be available to a PO Box when supported by the applicable carrier.
• Expedited Shipping and DHL Express are not available for PO Box deliveries.
• DHL Express requires a complete, verified physical street address.
• Expedited Shipping and DHL Express are not available for APO/FPO addresses.
• Any available APO/FPO shipping option will be displayed at checkout.

Multiple Delivery Addresses

Only one delivery address is supported per order.

Customers must place separate orders when products need to be delivered to different addresses.

A free replacement or refund is not automatic when delivery fails because the customer submitted an incorrect, incomplete, restricted, or undeliverable address.

8. Taxes, Duties, and Customs

Orders delivered to the European Union, United Kingdom, Canada, and other international destinations may be subject to:

• Import duties;
• Value-added taxes;
• Tariffs;
• Customs-clearance fees;
• Brokerage charges; or
• Local carrier fees.

Unless checkout expressly states that these charges are included, international orders may be shipped on a Delivery Duty Unpaid (DDU) or similar basis.

The recipient is responsible for charges imposed by the destination country, customs authority, or shipping carrier.

If DHL Express is selected, the package may undergo expedited customs clearance. DHL may require payment of applicable duties, taxes, or fees before delivery.

Standard shipping services such as Yunfast may use different postal and customs-clearance procedures and may require additional transit or customs-processing time.

Customers should contact their local customs authority for information about possible import charges before ordering.

9. Order Tracking

A tracking number and tracking link will be sent by email after the order has been dispatched.

Please allow a short period after dispatch for the carrier’s first tracking scan to appear.

Tracking may update slowly or temporarily stop during:

• Carrier handoffs;
• International transportation;
• Customs clearance;
• Peak shipping periods;
• Regional disruptions; or
• Final-mile delivery.

A tracking estimate is not a guaranteed delivery commitment unless Polynesian Pride has separately confirmed a specific deadline in writing.

10. Delayed or Lost Orders

A shipping delay does not automatically qualify an order for a refund or replacement.

We will review available information, which may include:

• The tracking history;
• Carrier information;
• Customs status;
• The delivery destination;
• Regional disruptions; and
• Any specific delivery deadline confirmed in writing.

A package that was never marked as delivered and appears lost must be reported within 30 days after the latest estimated delivery date.

If the carrier confirms that the package was lost before delivery, the customer may receive one primary resolution:

• A free replacement; or
• A full refund.

Claims submitted after the reporting period may be declined if carrier records or investigation procedures are no longer available.

Refund eligibility is governed by our Refund Policy. Replacement procedures are provided in our Exchange & Replacement Policy.

11. Delivered but Not Received

A carrier status of “Delivered” does not automatically qualify an order for a refund or replacement.

Before contacting us, please check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe locations around the delivery address;
• The local post office or final-mile carrier; and
• Any delivery photograph or location note provided by the carrier.

If the package still cannot be located, email support@polynesianpride.co.

Where appropriate, we may open a carrier investigation. Any resolution will depend on the available tracking information, delivery evidence, carrier findings, and circumstances of the shipment.

12. Failed, Refused, or Unclaimed Deliveries

A package may be delayed, returned, abandoned, or destroyed when delivery fails because of:

• An incorrect or incomplete address;
• An unavailable recipient;
• Restricted access to the delivery location;
• Refusal of the package;
• Failure to collect the package;
• Unpaid customs duties, taxes, or carrier charges;
• Failure to provide information required for customs clearance; or
• Failure to cooperate with reasonable carrier delivery procedures.

These circumstances do not automatically qualify the order for a full refund.

Depending on whether the package and product can be recovered, and the shipping, customs, carrier, or handling costs already incurred, the available primary resolution may be:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

13. Contact Information

For shipping questions, tracking assistance, address corrections, delayed orders, remote-address verification, or delivery investigations, contact: