Payment Methods

Last updated: August 3, 2026

This page explains the payment methods and billing procedures available for purchases from Polynesian Pride, operated by Polynesian Pride LLC.

All product prices, shipping charges, refunds, and transactions on our store are generally processed in United States dollars (USD), unless checkout expressly displays another currency.

The payment methods shown at checkout at the time of purchase determine which options are currently available. Availability may vary depending on the customer’s location, device, order value, currency, and payment-provider requirements.

1. PayPal Checkout

Customers may use PayPal when it is displayed as an available payment method at checkout.

After selecting PayPal, the customer may be securely redirected to PayPal’s payment environment to authorize and complete the transaction. The customer will then be returned to the Polynesian Pride checkout or order-confirmation page.

PayPal Account Payments

Customers with a PayPal account may sign in using their PayPal credentials and complete payment using an eligible funding source connected to the account.

PayPal Guest Checkout

Where PayPal makes guest checkout available, a customer may be able to pay with an eligible credit or debit card without creating or signing in to a PayPal account.

Guest-checkout availability is determined by PayPal and may depend on the customer’s location, transaction, device, and PayPal’s risk-review procedures.

PayPal Payment Security

• PayPal processes payment credentials through its own payment environment.
• Polynesian Pride does not receive the customer’s PayPal password.
• Customers can review transaction activity through their PayPal account.
• Eligible transactions may be subject to protections provided under PayPal’s applicable terms.

PayPal transactions are governed by PayPal’s separate terms, privacy notice, security procedures, and account requirements.

2. Credit and Debit Cards

Polynesian Pride accepts eligible credit and debit cards displayed at checkout. Supported card brands may include:

• Visa;
• Mastercard;
• American Express;
• Discover; and
• Other card brands supported by our checkout provider.

Before submitting payment, customers should verify:

• The cardholder name;
• The card number;
• The expiration date;
• The card security code;
• The billing address; and
• The order amount and currency.

Polynesian Pride does not directly store complete payment-card numbers or card security codes on its own servers.

Card transactions are securely processed by the payment provider made available through our checkout.

3. Payment Methods We Do Not Accept

Unless expressly displayed as an available option at checkout, Polynesian Pride does not accept:

• Personal checks;
• Electronic checks;
• Money orders;
• Direct wire transfers;
• Cash payments; or
• Bitcoin or other cryptocurrencies.

Do not send cash, checks, money orders, or payment-card information to our registered business address.

4. Payment Security and Verification

Payment information is transmitted using encrypted connections and processed by third-party payment providers under their applicable security standards.

Access to customer order and billing information is limited to authorized personnel and service providers who require the information for legitimate purposes, including:

• Processing and fulfilling orders;
• Providing customer support;
• Investigating payment problems;
• Processing refunds;
• Preventing fraud and unauthorized transactions;
• Responding to payment disputes; and
• Meeting legal or regulatory obligations.

A payment may be delayed, declined, canceled, or placed under review for fraud-prevention or account-security purposes.

Polynesian Pride or the applicable payment provider may request reasonable verification, such as:

• Confirmation of the billing or shipping address;
• Confirmation that the cardholder authorized the transaction;
• Identity or account verification permitted by applicable law; or
• Additional information reasonably necessary to investigate suspected fraud.

Our handling of personal information is explained in our Privacy Policy.

5. International Transaction Fees

Polynesian Pride transactions are generally processed in USD.

A customer’s bank, card issuer, or payment provider may classify a purchase as an international or foreign-currency transaction and may separately charge:

• An international transaction fee;
• A foreign-exchange fee;
• A currency-conversion fee; or
• Another cross-border payment charge.

These fees are determined and collected by the customer’s bank, card issuer, or payment provider. They are not imposed or controlled by Polynesian Pride.

Customers should contact their financial institution for information about a fee appearing on a statement.

International transaction fees are separate from import duties, customs fees, taxes, or carrier charges described in our Shipping & Delivery Policy.

6. Declined Payments

A credit or debit card payment may be declined for reasons including:

• The card has not been activated;
• The card has expired;
• The card number, expiration date, or security code is incorrect;
• The billing address does not match the card issuer’s records;
• The available balance or credit limit is insufficient;
• The card does not support online or international transactions;
• The card issuer has restricted or blocked the transaction;
• A fraud-prevention system has flagged the payment;
• The card account has been closed, frozen, or restricted; or
• A temporary payment-network or technical error has occurred.

For security reasons, Polynesian Pride may not receive the card issuer’s exact reason for declining a payment.

If a payment is declined:

1. Review the card and billing information entered at checkout.
2. Contact the bank or card issuer and ask whether the transaction is being blocked.
3. Use another eligible payment method displayed at checkout.
4. Where available, complete the purchase through PayPal.

An order is not confirmed until payment has been successfully authorized and an order confirmation has been issued.

7. Duplicate Charges and Authorization Holds

Two Order Confirmations

If the customer receives two separate order-confirmation emails with different order numbers, two orders may have been submitted.

Contact support@polynesianpride.co promptly and include both order numbers.

One Order Confirmation

If the customer receives only one order confirmation but sees two payment entries, one entry may be a temporary authorization hold rather than a second completed charge.

An authorization hold temporarily reserves funds while a payment provider or card issuer verifies the transaction. An unused authorization normally disappears after the issuer releases it.

The release period is controlled by the bank or payment provider and may take approximately 1–8 business days.

If both entries become completed charges, contact the bank and email support@polynesianpride.co with:

• The order number;
• The transaction date;
• The amount of each charge; and
• A screenshot showing the transactions, with sensitive payment information removed.

8. Refunds

Approved refunds are processed to the original payment method within 3–5 business days.

After Polynesian Pride processes the refund:

• PayPal: Funds generally appear within 3–5 business days.
• Credit or debit card: The card issuer may take 10–15 business days to post the refund.

The time required for funds to appear is controlled by the payment provider, bank, or card issuer and is separate from Polynesian Pride’s processing period.

If the original payment method is no longer available, we may issue store credit or use another method agreed with the customer where operationally and legally permitted.

Refund eligibility, shipping-charge refunds, cancellation rules, and late-refund procedures are explained in our Refund Policy.

9. Payment Support

For payment errors, declined transactions, duplicate charges, refund questions, or payment verification, contact: