Refund Policy

Last updated: August 3, 2026

This Refund Policy applies to purchases made from Polynesian Pride, operated by Polynesian Pride LLC.

This policy explains how refund requests are reviewed, when approved refunds are processed, what amounts may be refunded, and how long funds may take to appear after processing.

Because many Polynesian Pride products are custom-made, printed, personalized, or manufactured after an order is placed, refund eligibility is subject to the timeframes and procedures stated below.

This policy works together with our Return Policy, Exchange & Replacement Policy, and Shipping & Delivery Policy.

Nothing in this policy excludes, restricts, or waives a consumer right that cannot lawfully be excluded, restricted, or waived.

1. Refund Review and Approval

For a refund request relating to a delivered product, contact Polynesian Pride within 30 days from the delivery date.

For a package that appears lost and was never marked as delivered, report the issue within 30 days after the latest estimated delivery date.

Provide:

• Your order number;
• Your full name and the email address used for the order;
• A clear description of the issue;
• A clear photograph showing the full product; and
• A close-up photograph showing the affected area.

A photograph of the shipping label is not required for a print-quality or manufacturing-defect claim. It may be helpful for a wrong-item or shipping-damage claim.

For a claim that Polynesian Pride sent a garment with measurements that do not match the ordered size, lay the garment flat and provide photographs showing the chest width and garment length next to a measuring tape or ruler.

After receiving the request and required evidence, Polynesian Pride will notify the customer by email whether the claim is approved or rejected within 2 business days.

If essential information is missing, we may request it before completing the review.

No restocking fee is charged for an approved refund or authorized return.

2. Refund Processing Time

After a refund is approved, Polynesian Pride will process it to the original payment method within 3–5 business days.

If a physical return is required, the refund-processing period begins after the authorized return is received and inspected.

If the original payment method is no longer available, such as an expired card, we may issue store credit or use another method agreed with the customer where operationally and legally permitted.

The time required for funds to appear is controlled by the payment provider, bank, or card issuer and is separate from Polynesian Pride’s 3–5-business-day processing period.

3. Refund Amounts and Shipping Charges

Unless stated otherwise, an approved refund applies to the affected product.

If only part of an order is affected, the refund is normally limited to:

• The amount paid for the affected product;
• Applicable taxes directly associated with that product; and
• Any eligible shipping charge directly associated with the affected product.

Original shipping charges are normally non-refundable.

Applicable original standard shipping charges may be refunded when the refund results from:

• A verified manufacturing defect;
• Damage during shipping;
• An incorrect product, design, color, or size sent by Polynesian Pride;
• A package confirmed lost before delivery;
• Another verified fulfillment error caused by Polynesian Pride; or
• Delivery after a specific deadline confirmed by our Support Team in writing before production began.

Premium or expedited shipping charges are not normally refundable unless the applicable service was not provided or a refund is required by law.

Import duties, value-added taxes, customs fees, brokerage charges, and amounts collected directly by customs authorities, carriers, or other third parties cannot normally be refunded by Polynesian Pride.

4. Order Cancellations and Modifications

Send the request to support@polynesianpride.co and include the order number and exact action requested.

A valid cancellation request submitted within the first 24 hours qualifies for a full refund even if production has already started.

We will make reasonable efforts to apply an item or address change submitted within the applicable period, but a change cannot be guaranteed after production, fulfillment, shipping preparation, or carrier processing has begun.

5. Change of Mind

A change-of-mind cancellation qualifies for a full refund when submitted within 24 hours of placing the order.

After the first 24 hours, a correctly made product does not qualify for a free full refund solely because the customer:

• Changed their mind;
• No longer needs the product;
• Prefers another product, design, or color;
• Does not like the style;
• Does not like the correctly selected color; or
• Does not like the fit of a product made in the selected size.

For an eligible post-24-hour change-of-mind request, Polynesian Pride may provide one primary resolution:

• Store credit; or
• A 50% discount code toward a new order.

A physical return is not normally required.

If the issue is a wrong size selected by the customer, the one-time $15 replacement procedure in Section 8 remains available.

6. Wrong Item, Design, Color, or Size Sent by Us

If Polynesian Pride sends a product, design, color, or size that does not match the order confirmation, contact us within 30 days of delivery.

After verification, the customer may choose one primary resolution:

• A free replacement with the correct product; or
• A full refund for the affected product.

The incorrect product normally does not need to be returned.

If Polynesian Pride requires a physical return, we will provide written Return Authorization, confirm the correct return address, and cover the authorized return-shipping cost.

The $15 customer-selected wrong-size procedure does not apply when Polynesian Pride sends a size different from the size shown in the order confirmation.

7. Defective, Damaged, or Not-as-Described Products

Contact Polynesian Pride within 30 days of delivery if a product:

• Has a manufacturing defect;
• Arrives materially damaged;
• Has materially blurry, faded, peeling, or defective printing;
• Is unusable or substantially impaired;
• Is materially different from its product description; or
• Has another verified production or fulfillment error.

Provide a clear photograph showing the full product and a close-up photograph showing the affected area.

• Major defect: A verified defect that prevents normal use may qualify for a free replacement or full refund.
• Minor issue: A verified issue that does not prevent normal use may qualify for a partial refund or store credit.

Minor color differences caused by screen settings, display calibration, lighting, fabric, product materials, ink, or normal printing variation are not normally considered defects.

For print-on-demand products, a minor design-placement variation of up to approximately 1–2 inches from the digital mockup may fall within normal production tolerance, provided the product remains correctly made and usable.

A wrong color variant, substantial color discrepancy, materially misplaced design, incorrect orientation, or another significant production error remains eligible for review.

A physical return is usually not required. If Polynesian Pride requires one, we will cover the authorized return-shipping cost.

8. Customer Selected the Wrong Size

If a product was made and shipped in the size selected by the customer but does not fit, a full refund is not available solely because of the fit.

Polynesian Pride offers a one-time wrong-size replacement:

• The customer pays a fixed charge of $15 USD per replacement product.
• The charge covers one remake and standard replacement shipping.
• The original product does not need to be returned.
• The customer may keep, donate, or responsibly dispose of the original product.
• The replacement is limited to one time for each affected product.

If Polynesian Pride sends a size different from the size shown in the order confirmation, the customer may receive a free replacement or full refund after verification.

Additional details are provided in our Exchange & Replacement Policy.

9. Personalized Products

Customer-Submitted Personalization Error

Customers are responsible for checking all names, dates, wording, numbers, photographs, messages, and other personalized details before submitting an order.

If a product was correctly made according to information submitted by the customer, it does not qualify for a free replacement or full refund.

Polynesian Pride may provide a 50% discount code toward a corrected replacement order.

A physical return is not required for this resolution.

Personalization Error Caused by Polynesian Pride

If Polynesian Pride, our website, production team, or manufacturing partner produces personalization that does not match the information submitted and confirmed in the order, the customer may choose:

• A corrected replacement free of charge; or
• A full refund for the affected product.

A physical return is usually not required.

10. Lost or Undelivered Orders

A package that was never marked as delivered and appears lost must be reported within 30 days after the latest estimated delivery date.

We may request confirmation of the shipping address and other information reasonably required for a carrier investigation.

If the shipping carrier confirms that a package was lost before delivery, the customer may choose one primary resolution:

• A free replacement; or
• A full refund.

Delivered but Not Received

If tracking shows “Delivered” but the customer cannot locate the package, the customer should first check:

• Other household members;
• Neighbors or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe delivery locations around the address;
• The local post office or final-mile carrier; and
• Any delivery photograph or location note provided by the carrier.

A tracking status of “Delivered” does not automatically qualify the order for a refund or replacement.

Where appropriate, Polynesian Pride may open a carrier investigation. Any resolution will depend on the available tracking information, delivery evidence, carrier findings, and circumstances of the shipment.

Additional procedures are provided in our Shipping & Delivery Policy.

11. Late Delivery

Required Delivery Date Confirmed in Writing

If the customer informed Polynesian Pride of a required delivery date before production began and our Support Team expressly confirmed that deadline in writing, but the order arrived after the confirmed date, the customer may qualify for a full refund.

No Required Delivery Date Confirmed

If no specific deadline was confirmed in writing before production began, delivery after the estimated timeframe does not automatically qualify for a full refund.

Depending on the length of the delay, tracking history, carrier findings, customs status, destination, and other circumstances, the available primary resolution may be:

• A partial refund;
• Store credit;
• A discount code; or
• Another reasonable resolution.

If an order has not arrived within 30 business days from dispatch, contact Polynesian Pride so we can investigate the shipment.

Delivery estimates and delay procedures are explained in our Shipping & Delivery Policy.

12. Failed, Refused, or Customs-Refused Deliveries

An automatic full refund is not available when delivery fails because the customer:

• Provided an incorrect, incomplete, restricted, or undeliverable address;
• Was unavailable for delivery;
• Refused the package;
• Failed to collect the package;
• Failed to respond to the carrier;
• Failed to provide information required for delivery or customs clearance;
• Did not pay applicable customs duties, taxes, or carrier charges;
• Refused or failed to complete customs-clearance procedures; or
• Otherwise failed to cooperate with reasonable carrier requirements.

Depending on package recovery, product condition, shipping charges, customs fees, carrier costs, and other expenses already incurred, Polynesian Pride may provide one primary resolution:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

13. Late or Missing Refunds

If Polynesian Pride has confirmed that a refund was processed but the funds have not appeared:

1. Check the original PayPal, bank, or card account again.
2. Review pending, reversed, and completed transactions.
3. Contact PayPal, the bank, or the card issuer and ask whether the refund is pending.
4. Allow the applicable posting period: 3–5 business days for PayPal or 10–15 business days for a credit or debit card.
5. If the applicable period has passed and the payment provider cannot locate the refund, contact Polynesian Pride with the order number and refund confirmation.

Email support@polynesianpride.co for further assistance.

14. Billing and Refund Support

For refund requests, billing questions, cancellation requests, late refunds, or questions about this policy, contact: